apology letter to customer for bad product template

Apology letter to customer for bad product

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Apology Letters
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We all face bad days in our lives. Sometimes, we get our mood swings, sometimes bad lucks sticks with us and there can be many more reasons. These bad days may give us bitter fruit, either in our personal lives or professional. Dealing with customers is a necessity in our life to make a worthy living. Often, there may occur some mishaps that our customer faces some trouble or gets offended. If the mistake is from your side, then it is necessary to compensate for that by writing a customer apology letter. to get your apology accepted, your letter must be written effectively. We will guide you to write an effective customer apology letter so stick with us. 

How do you apologize to customers for defective product?

Below are mentioned some useful tips which you can follow when writing a customer apology letter.

  1. Choose an appropriate template for the letter to look professional.
  2. Make sure your tone in the whole letter is not strict or harsh. 
  3. In the first section of the letter, express what you want to say to the customer. An apology is the most required statement needed in this section.
  4. Explain what happened that lead to the cause of the trouble your customer had to face.
  5. Take responsibility for the situation and give your words to mend the loss. 
  6. Offer some compensation to the customer for the loss they faced. This may be in the form of some reward, some gift voucher, money reward, or cashback/refund.
  7. Assure the customer that the same mistake will not be repeated at any cost and pay a sincere apology for the loss he/she had to face.

Sample customer Apology letter for delivering defective productive:

In our busy lives, nobody got the time to write a letter from scratch when the internet world is available. Our experts have written several apology letters that may exactly fit your situation. You can use the same letter or make certain edits to it after downloading it from our website. Here is attached a sample letter:

Dear Mr./Mrs {{name}},

On behalf of everyone at {{Company name}}, I want to apologize for the defective product that you received from us last week. This situation is certainly unusual and we are really sorry for the inconvenience that this may have caused. At {{Company name}} we strive for our client’s satisfaction and prioritize their needs.

As a result, we are going to {{refund your money, extend your subscription, etc…}}. We owe you this and if there is anything more that we can do in this regard, please do inform us.

It’s also worth knowing that we‘ll make sure that the people responsible for this are well aware of their mistake and its consequences. There is no compromise when it comes to the satisfaction of our clients.

Yours sincerely,

Download this sample apology letter to customer for bad product that you can send to a customer for delivering a defective product. We are sorry for whatever happened from your end. You can use this letter after freely downloading it from our website. Make to leave us good feedback. You can also suggest to us your needs and we will be happy to assist you. Head towards our website for some useful content.

The content is for informational purposes only, you should not construe any such information or other material as legal, tax, investment, financial, or other advice. Nothing contained this site constitutes a solicitation, recommendation, endorsement, or offer by Bizzlibrary or any third party service provider to buy or sell any securities or other financial instruments in this or in any other jurisdiction in which such solicitation or offer would be unlawful under the securities laws of such jurisdiction.


Kathaleen Thompson(1/12/2021) - AUS

Great help!

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