corporate apology letter template

Corporate Apology letter

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Apology Letters
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A corporate apology letter means to write an apology to the customer that faced some sort of issues in purchasing some stuff from a brand or some other business. This letter is necessary to keep the name and brand of the business. Sometimes, bad days come in life when you go through some unlucky circumstances. In such situations, you may have to ask for an apology from someone. Businesses deal with a lot of such situations and that is why it becomes sort of compulsory for businesses to say sorry to their customers for the inconvenience caused. In this context, we will guide how you can write a business apology letter. So, keep reading. 

How you do apologize in a professional and corporate environment?

A business apology letter must be written with keen care so that your customer accepts the apology. Only this way, you can keep your standards and the brand name high. Below are written some useful guidelines which you can follow to write a business apology letter.

  1. Write the subject and recipient’s name and address after choosing a suitable letter format with appropriate sections and a better visual appeal. 
  2. Write the purpose of the letter after stating the incident. Say sorry to the customer for the difficulty and loss he/she faced.
  3. Explain the reason for the inconvenience caused. 
  4. Provide compensation to the customer by offering a gift or free service.
  5. Pay your regrets to the customer, show the steps to the customer to avoid any such failure or inconvenience in the future.
  6. Welcome them again to your brand, also write some offers to the customers to compensate for the loss. 
  7. End the letter with proper greetings and wishes. 

These are some worthy guidelines that you can follow to write an amazing business apology letter. 

Sample Corporate apology letter

We have written a business apology letter for your help and ease. Edit this letter as per your requirements after downloading it for free from our website. Below is attached the sample letter.

Dear Mr./Mrs {{name}},

Thank you so much for the patience and understanding you have displayed during this most regrettable situation. It is with great concern and regret we received your (letter, e-mail, phone call, etc.) outlining the problem you had with our service. {{Add sentence to inform the customer what has been done to correct the error. If you plan on compensating the customer for the error, or providing a free gift as a token of your regret, mention this here as well.}}

First and foremost, on behalf of (the company/person who made the mistake), I would like to personally apologize for your inconvenience. We accept full responsibility for the mistake and I assure you we are taking the necessary steps to prevent it from happening in the future. Thank you for bringing this matter to our attention.

We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number (provide number). 

We look forward to continuing to serve you as a valued customer.

Thank you for your invaluable support,


Save this corporate apology letter on your computer. Make some edits to it, and it is ready to be sent to the customer. If you like this letter, then share it with your friends as well. We appreciate your suggestions, so write them out in the comments below. Head towards our website to get some useful content.  

The content is for informational purposes only, you should not construe any such information or other material as legal, tax, investment, financial, or other advice. Nothing contained this site constitutes a solicitation, recommendation, endorsement, or offer by Bizzlibrary or any third party service provider to buy or sell any securities or other financial instruments in this or in any other jurisdiction in which such solicitation or offer would be unlawful under the securities laws of such jurisdiction.


Aurore Robles(4/2/2021) - USA

Endorsed teh document and page to my network

b anderal(4/2/2021)


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