Quality Manual Template

Maintaining a certain quality level is very important nowadays since social media and the internet enables users to easily spread their comments and reviews on companies' products and services. If an issue occurs, it's often scrutinized by the community and the market. Therefore, it's highly important to make sure you maintain a quality standard for your organization's products and services.

How do you write a quality manual?

Since quality is one of the most important differentiators of a product or service which defines a company, it's important to work with a Quality manual. This is a generic overview that summarizes the strategy of how your organization deals with quality and can be shared internally with the staff. Therefore, discuss with the stakeholders of your organization:

• the mission of the organization;
• the vision of the organization;
• organization scope;
• design;
• development;
• exclusions;
• quality policy;
• key objectives;
• etc.

The Quality Management Manual is not a static document, but it deserves to be frequently updated if the market or the environment requires the company to do so. Also, a quality manual is an important tool for organizations that are implementing an ISO Quality Management System, and therefore it outlines the intentions of your daily operations within your quality management system. It provides a clear understanding of your expectations for your team's performance and for the capacity and quality of your deliverables.

If you are starting from scratch, make sure to make a gap analysis checklist that states the situation of your organization at the moment, and the desired near future situation (IST-SOLL). This is great info for an action plan. Consider therefore also the 18-step ISO 9001 implementation program, so you can start to implement the QMS requirements. This is important when your organization is committed to delivering quality products and/or services with promised amenities, in time possession, which meets and ensures to meet and exceeds the needs and expectations of your customers. On the other hand, ensure that management practices are executed with continual improvement in business and quality management systems as a part of the daily, weekly, monthly efforts for enhancement in your customer satisfaction while assuring 100% quality and quantity.

Do you want a professional Quality manual template in MS Word designed for an SME? It's highly recommended to read, research, and analyze a couple of suitable quality manual templates, that can provide the necessary input to make a great Quality manual for your own company. Therefore, we recommend you to have a look at this professional Quality manual template.