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When starting a new business, you have to be able to communicate with your clients. Especially when you're selling items or products from your own stock or that you made yourself. You need to let them know that their order has been accepted and that the process has started. Mentioning the delivery date is also a must and it's also good to mention that they can always contact you in case there's a problem.
How to write an acknowledgment and acceptance of purchase order letter?
Firstly it's important to quickly follow up with the customer that the Order is received and processed successfully. If the Order can already be confirmed, make sure to do that directly. If the order is pending, it's important to inform the buyer when the order will be finalized and confirmed. In such a confirmation email, which is considered a transactional email, the information you provide to the customers is most important. Make sure that they are identical with the order received. Additionally, an order confirmation email can contain important transaction details, such as a delivery address, items purchased, the amount paid, and more.
Your order request number has been received and is now under process. Delivery is expected on some date as mentioned in the quote we sent earlier. In case there will be a delay in the delivery of your order, which rarely happens, we will make sure to inform you accordingly.
Please feel free to contact us at any time if you have any questions about your order or if you want to change the shipping address or date.
Thank you for choosing our company.
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