Formal Business Complaint Letter Example

Dear Mr./Ms. [Recipient's Last Name],

I am writing to express my dissatisfaction with the [product/service] that I recently purchased from your company. I believe it is important to bring this matter to your attention in order to rectify the issue and ensure that such incidents do not occur in the future.

On [date], I purchased [product/service] from your company with high expectations of quality and professionalism. However, upon receiving and using the product, I was greatly disappointed. The [describe the specific issue or problem you encountered]. This is not what I expected from a reputable company like yours.

I have attempted to address this matter with your customer service department, but the response I received was inadequate and unhelpful. I am left feeling disregarded and unsatisfied with the level of customer service provided.

As a valued customer, I trust that your company takes customer satisfaction seriously and is committed to resolving issues promptly and efficiently. Therefore, I kindly request that you take the following actions to rectify the situation:

• Provide a full refund for the [product/service] that I purchased.
• Replace the faulty product with a new one that meets the expected standards.
• Take immediate steps to improve the quality of your products/services and customer service.

I appreciate your attention to this matter and the prompt resolution of my complaint. I believe that addressing and resolving customer concerns is crucial for the success and reputation of any business. If this issue is not resolved satisfactorily, I may consider taking further actions to protect my rights as a consumer.

Enclosed with this letter are copies of the relevant documents and receipts, which further support my claim. I kindly request that you acknowledge receipt of this complaint within [timeframe] and provide me with a written response outlining the actions you will take to address the situation.

Please address your response to the following contact details:

[Your Name]

[Your Address]

[Your Email Address]

[Your Phone Number]

I trust that you will handle this matter with the utmost attention and correct the issues promptly. Your prompt response and resolution of this matter will be greatly appreciated.

Yours sincerely,

[Your Name]