Product complaint letter by customer

When you make purchases online, you know you're taking a risk. You don't get to see the product closely until it's been delivered and there will be times when the product does not fulfill your expectations. Especially when you receive a product that isn't anything as advertised. Contacting the seller is a great way to fix the issue. Whether they send you a new one or just return your money. Make sure to explain exactly why you're unhappy with your product.

Do you have an urgent concern and you want to write a Product complaint letter?

In this case, we know you don't want to spend more time on the issue, but it’s good to take action and register a complaint about the situation. A complaint hopefully increases the quality and service level of the organization that caused the issue.

How to complain about a product with issues?

Sample Product complaint letter by customer:

I am writing to inform you about a problem in one of your products that I purchased/rented/repaired at {{store name/branch name}} on a date.
The product name did not perform as expected {{or had some major defect}}. Describe the exact problem with as many details as possible.
I have always found your products to be good and it surprises me that such an unfortunate incident has happened.
I kindly ask you to resolve this problem at the earliest by specifying your preferred course of resolution/action: refund, exchange, etc… I really do hope you handle my case in a top-urgent fashion and provide an adequate solution fast.
Attached to this letter/email are copies of the related documents/invoices/receipts.

This Complaint letter comes in Docx format and is ready to be tailored to your personal needs. You can add text, remove content that isn’t applicable, and change the look and formatting. In fact, anything you are able to do with one of your own documents, you can do with this one as well. This letter template is deliberately designed to be flexible so that it can be adjusted to your needs and preferences.

Therefore, we do not recommend you spend lots of precious time searching for a suitable complaint letter. Just download this example Product complaint letter by customer template directly that has been put together for you!