Remote Chat Support Job Description

An effective and compelling job description is vital when recruiting the right job candidates. By using a professional job description template, there is no need to start from scratch. It saves time, and by editing this job description template, you will be able to attract the most qualified job candidates for the open position. 

What is Chat Support job description?

This Job description explainer offers guidance on key sections that are important to include for clarity, as well as suggestions for promoting the position. It provides a list of duties, responsibilities, tasks, requirements, demands for setting job expectations and the employee's ability to perform the work as described. However, it’s often not construed as an exhaustive list of all functions, responsibilities, skills and abilities.

When writing a job description, consider the following:

• Highlight the accurate job title;
• Provide a general company introduction;
• Provide an extract or introduction of the job with key goals or objectives;
• Specify the relevant job duties and responsibilities that are necessary for this position;
• List essential qualifications;
• Be clear and concise in the description;
• Have someone knowledgeable to proofread it;
• Make sure that HR and the hiring manager will sign off before publishing it;
• Define what success looks like in the position after 30 days, the first quarter, and the first year;
• Provide direct contact details of the manager or HR department who will follow up on the candidates;
• Publish it via several social media platforms, or offline media, so you are sure that in-house employees also can get easy access to it.

What are the duties and responsibilities of a Remote Chat Support?

The following duties, responsibilities and skills are important for this position:

Responsibilities:

• Act as the first point of contact for Remo users (both attendees and Remo host customers).
• Communicate directly with customers, direct them to best practices and answer product questions.
• Multitask on live chat; handle up to 10+ conversations at once while maintaining a fluid and friendly conversation.
• Troubleshoot product issues and bugs from start to finish.
• Work with the engineer team to escalate bugs and fix them in a timely manner.
• Help improve Remo’s self-serve resources.
• Assist in developing best practices for handling support requests and track customer feedback.
• Respond to customers via emails and other support channels when additional hands on deck are needed.
• Identify and track customer feedback to better advocate on behalf of our users.
• Help new customers upgrade and upsell existing customers to the plan of their dreams. 
• Support other projects as requested. 

Qualifications:

• Experience as a Customer Support Specialist or similar CS role.
• Familiarity with our industry is a plus.
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling tough cases.

Since well defined descriptions will attract more suitable candidates for the position, we recommend you to use this Remote Chat Support job description sample. Customize it according to your needs, and then publish it directly to your page and network, you will soon start receiving Resumes and Cover letter from qualified candidates. This Remote Chat Support Job Description template is fully customizable and can be used in Google Docs, MS Word format. Get this printable file now and personalize it according to your needs. If this is not the job description that fits your need, also have a look at many of our other examples of job description templates here.