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apology letter to customer for mistake in shipment

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How do you apologize for system error and shipping delays? Tips to write an effective customer apology letter including a sample apology.
format:
Category: Apology Letters
language:
  • English
Type & size:
  • .docx (0.01 MB)

Overview

We all face bad days in our lives. Sometimes, we get our mood swings, sometimes bad lucks sticks with us and there can be many more reasons. These bad days may give us bitter fruit, either in our personal lives or professional. Dealing with customers is a necessity in our life to make a worthy living. Often, there may occur some mishaps that our customer faces some trouble or gets offended. If the mistake is from your side, then it is necessary to compensate for that by writing a customer apology letter. to get your apology accepted, your letter must be written effectively. We will guide you to write an effective customer apology letter so stick with us. 

How do you apologize for system error(s) and shipping delays?

Below are mentioned some useful tips which you can follow when writing a customer apology letter.

  1. Choose an appropriate template for the letter to look professional.
  2. Make sure your tone in the whole letter is not strict or harsh. 
  3. In the first section of the letter, express what you want to say to the customer. An apology is the most required statement needed in this section.
  4. Explain what happened that lead to the cause of the trouble your customer had to face.
  5. Take responsibility for the situation and give your words to mend the loss. 
  6. Offer some compensation to the customer for the loss they faced. This may be in the form of some reward, some gift voucher, money reward, or cashback/refund.
  7. Assure the customer that the same mistake will not be repeated at any cost and pay a sincere apology for the loss he/she had to face.

Sample customer Apology letter for error in shipment:

In the busy lives, nobody got the time to write a letter from scratch when the internet world is available. Our experts have written several apology letters that may exactly fit your situation. You can use the same letter or make certain edits to it after downloading it from our website. Here is attached a sample letter:

Dear Mr./Mrs {{name}},

We would like to express our deepest regret for the error in the shipment about your order number {{order number}}. We apologize for any inconvenience caused by this unintentional and rare mistake. We take full responsibility for the error. This error has been noted and necessary measures have been taken so that such incidents will not occur in the future.

{{Write here a few sentences about the solution to the problem: replace the item, issue a refund, etc…}}

We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter and we hope our solution is suitable for you.

Yours sincerely,

Download this customer apology letter for the error in shipment. we are sorry for whatever happened from your end. You can use this letter after freely downloading it from our website. Make to leave us good feedback. You can also suggest us your needs and we will be happy to assist you. Head towards our website for some useful content.


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Reviews

Rupert Burns - NZL

I postponed all the time, now I'm already finished

Val Harris - NZL

I value and respect your templates.

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