apology letter to customer for defective product template

Apology letter to customer for defective product

How to write a letter to a client apologising for a defective damaged or incomplete product? Check out this sample apology letter directly.

bizzlibrary template file type image
Apology Letters
.docx (0.01 MB)


An apology letter is basically a text in the form of either a letter or some email in which you accept your mistake and make a sincere apology for the forgiveness of your wrongdoings. Apology letters make a huge effect on your position in the eye of the one who you are seeking forgiveness. In case you commit some mistake, and the very first thing after you realize your blunder, you must write a letter where acceptance of your regret and compensation is necessary. A person who apologizes is always an asset to an organization. 

How to write a letter to a client apologising for a defective damaged or incomplete product?

Below are mentioned some important Tips for writing apology letters to customers which you can use while writing an apology letter:

  • Stay sincere: One of the most necessary tips to remember while writing an apology letter to stay real and present original emotions. You need to place yourself in the customer's position and think about what he must be feeling at your mistake. Then you need to write accordingly for the apology.
  • Stay concise: Most of the time, people keep apologizing in long paragraphs which is not necessary. You need to stay precise and concise. Since one paragraph is enough for an apology. If you think that you are sincere, and your letter is also genuine then your apology must not take more than two paragraphs. 
  • Stay selfless: While writing an apology letter, one of the main concerns you must consider is to stay selfless. This means not to blame your mistake on someone else. This could create a bad impact on you to the recipient. Staying real and accepting the mistake which you made is the top-notch point in writing an apology letter. 

Sample Apology Letter to customer for defective product:

Sometimes, it may happen if you deliver some wrong of faulty product to the customer. That really is a huge error from your side. You must compensate for that loss to your customer in order to avoid a bad rating for your business. A sample is necessary for understanding purposes. Here is attached a sample of how you can write an apology letter to your customer. 

Dear {{Buyer Name}},

On behalf of everyone at {{Company Name}}, I want to apologize for the defective product that you received from us last week. This situation is certainly unusual, and we are sorry for the inconvenience that may have caused. At {{Company Name}} we strive for our client’s satisfaction and prioritize their needs.

As a result, we are going to {{Provide compensation}}. We owe you this and if there is anything more that we can do in this regard, please do inform us.

It’s also worth knowing that we will make sure that the people responsible for this are aware of their mistake and its consequences. There is no compromise when it comes to the satisfaction of our clients.

Yours sincerely,

You can download this letter or email for damaged product for free from our website. This letter is ready to edit after a few edits and hurray! You are ready to use it.

The content is for informational purposes only, you should not construe any such information or other material as legal, tax, investment, financial, or other advice. Nothing contained this site constitutes a solicitation, recommendation, endorsement, or offer by Bizzlibrary or any third party service provider to buy or sell any securities or other financial instruments in this or in any other jurisdiction in which such solicitation or offer would be unlawful under the securities laws of such jurisdiction.


Junior Marques(1/6/2022)

Perfect Apology letter

Naomi Acquisa(10/1/2021)

Thank you for helping me to answer my questions

Harsh M(7/14/2021)

To the point and deals with the problem with a creative manner.

Nakia Ritter(11/13/2020) - NZL

Great document

Fernando Sosa(11/13/2020) - NZL

When I find this document my business just became a little easier

Last modified

Our Latest Blog

Related Templates

Need help?

We are standing by to assist you. Please keep in mind we are not licensed attorneys and cannot address any legal related questions.