we apologize for the inconvenience letter template

We apologize for the inconvenience letter

How do you write a letter of apology to a customer for bad service? Letter of apology for bad Customer Service

bizzlibrary template file type image
Apology Letters
.docx (0.01 MB)


An apology letter was written to present your apology for something that may either be a bad outcome or maybe simply not accepting some offer or attending some event. This letter is written to present you with an explanation regarding some event or mishap. We will provide you a sample apology letter as well as a few guidelines which you can follow when writing an apology letter. so, keep reading.

How do you write a letter of apology to a customer for bad service?

Below are mentioned some excellent tips which you can follow while writing an apology letter:

  1. In the first section of the letter, express what you want to say to the recipient. An apology is the most required statement needed in this section. This apology may either for some mishap or maybe paying a sorry for not being able to attend a meeting or join a meeting.
  2. Take responsibility for the situation and give your words to mend the loss and wastage of time. 
  3. Offer some compensation to the customer for the loss they faced. This may be in the form of some reward, some gift voucher, money reward, or cashback/refund.
  4. Assure the recipient that the same mistake will not be repeated at any cost and pay a sincere apology for the loss he/she had to face.
  5. Choose an appropriate template for the letter to look professional.
  6. Make sure your tone in the whole letter is not strict or harsh. 

Sample apology letter for bad customer service: 

For your comfort and ease, we are providing you a sample apology letter. You can use this letter after making certain edits in the brackets of the letter. This sample letter for an apology is attached below:

Dear Mr./Mrs {{name}},

I would like to express my deepest regrets for the intentional mistake that you recently encountered. It’s not our habit to make such errors, but nothing is perfect after all. We acknowledge that the error is from our side and kindly ask you to accept our apology.

As per our policies, you are entitled to a {{refund, replacement, etc…}}. I hope this resolution will compensate for the lost time and effort. We are doing everything we can to avoid such unfortunate situations. We are continuously learning from our mistakes to provide the best level of service to our clients.

If there is anything else that I can do for you in this matter, please inform me. We are always interested in listening to our clients and knowing their opinions. I am confident that your next feedback will a positive one. We value your business and wish to have you on our long list of satisfied clients. Thank you very much.

Yours sincerely,

Make sure to check out this apologize for the inconvenience letter and download this sample apology letter for bad customer service for free from our website. If you did not find this letter up to your requirements, then head towards our website for some useful letters. If you like this letter, then please do not forget to leave us good feedback.

The content is for informational purposes only, you should not construe any such information or other material as legal, tax, investment, financial, or other advice. Nothing contained this site constitutes a solicitation, recommendation, endorsement, or offer by Bizzlibrary or any third party service provider to buy or sell any securities or other financial instruments in this or in any other jurisdiction in which such solicitation or offer would be unlawful under the securities laws of such jurisdiction.


rilwan idris(6/26/2021)

hi , would love these letter

Bernie Wilkerson(1/4/2021) - GBR

Thanks for letting me download it

Beryl Combs(1/4/2021) - DEU

I wan tto express my gratitude

Daphine Espinoza(1/4/2021) - GBR

Thank you for this work, so encouraging.

Last modified

Our Latest Blog

Related Templates

Need help?

We are standing by to assist you. Please keep in mind we are not licensed attorneys and cannot address any legal related questions.