Product Complaint Letter

Purchasing a new product, especially online, can not always leave you satisfied. When you buy something, you have certain expectations that need to be met. When that doesn't happen, that usually means that the product is lacking in some way. In that case, you can always send a letter to the seller and explain why you're not satisfied and what you expect them to do.

Do you have an urgent concern and you want to write a Product complaint letter?

When you are frustrated by issues caused due to a third party, it's important to act swiftly after the problem was found. One good way is to file a formal complaint. When you want to start writing a complaint letter to a car dealer, because the car you bought has serious issues, you best to start simply stating the facts and explaining why the company should help you. On top of that you need to emphasize the time and effort you had to spend to solve the problems caused by them.

Here’s an example letter that is written for a real scenario that a newly bought product showed issues just after the purchase was made. Based on a recent successful complaint to the supplier,, you can fully understand the problems that this has caused for the person that received the damaged goods. In the letter, they sum up the problem in a paragraph and spend also another paragraph the importance of getting your point across before the letter reader's eyes glaze over. In this case, we know you don't want to spend more time on the issue, but it’s good to take action and register a complaint about the situation. Additionally, complaint hopefully increases the quality and service level of the organization that caused the issue.

Complaint letter format:

• On the date, I purchased the following item from your store or company: item name and description.
• Write down two or three sentences describing the problems with the item.
• I would like to express my disappointment with the condition of the product.
• This is not what I expected at all.
• hope you agree with me that this is not acceptable under any circumstances.
• I request from you to provide an immediate replacement or arrange for a full refund.
• I trust that you will take the necessary precautions to prevent such incidents in the future.

This Complaint letter comes in Docx format and is ready to be tailored to your personal needs. You can add text, remove content that isn’t applicable, and change the look and formatting. In fact, anything you are able to do with one of your own documents, you can do with this one as well. This letter template is deliberately designed to be flexible so that it can be adjusted to your needs and preferences.

Therefore, we do not recommend you spend lots of precious time searching for a suitable complaint letter. Just download this example Product complaint letter template directly that has been put together for you!