customer complaint acknowledgement letter template

Customer Complaint Acknowledgement Letter

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.pdf (0.2 MB)

Dear [Customer's Name],

RE: Customer Complaint Acknowledgement

We are writing this letter to acknowledge receipt of your recent complaint regarding [insert nature of the complaint]. We highly value our customers, and we sincerely apologize for any inconvenience caused.

At [Company Name], we are committed to providing excellent customer service and addressing any concerns promptly. We take customer feedback seriously as it helps us improve our products and services.

Rest assured that we have initiated an investigation into the matter and are actively working towards resolving the issue. Our customer support team will be in touch with you shortly to discuss the details and find the best possible solution.

In the meantime, we would like to offer you a small token of our appreciation for taking the time to bring this matter to our attention. We have enclosed a [sample] gift certificate with this letter, which you can use towards your next purchase. We hope this gesture demonstrates our commitment to your satisfaction.

Please be assured that we value your business and want to ensure your continued satisfaction. We understand that your experience may not have met your expectations, and we want to rectify this as soon as possible.

Once again, we apologize for any inconvenience caused and appreciate your patience. If you have any further questions or concerns, please do not hesitate to contact our customer support team at [customer support contact information].

Thank you for bringing this matter to our attention.


[Your Name]

Sample Customer Complaint Acknowledgement Letter

Click here to download a sample Customer Complaint Acknowledgement Letter in PDF format.

Ensure that you customize the letter to suit your specific needs and include all relevant details unique to your situation.

Download this sample letter and other useful business templates at to streamline your customer service processes.

The content is for informational purposes only, you should not construe any such information or other material as legal, tax, investment, financial, or other advice. Nothing contained this site constitutes a solicitation, recommendation, endorsement, or offer by Bizzlibrary or any third party service provider to buy or sell any securities or other financial instruments in this or in any other jurisdiction in which such solicitation or offer would be unlawful under the securities laws of such jurisdiction.


Caridad Kane(8/5/2023) - NZL

Thank you for the Doc!!

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