Customer Relations Job Description

How do you write a job description for Customer Relations?

We are recruiting for an experienced Customer Relationship Manager (CRM) to be responsible for engaging with key customers by building and preserving trusting relationships. As Customer Relationship Manager you will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction .To be succeed as a Customer Relationship Manager, you will possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Working as a Customer Relationship Manager you will work closely with Sales and Accounts Managers to ensure that all staff preserves relationships with clients.

This sample Job description explainer offers guidance on key sections that are important to include for clarity, as well as suggestions for promoting the position. It provides a list of duties, responsibilities, tasks, requirements, demands for setting job expectations and the employee's ability to perform the work as described. However, it’s often not construed as an exhaustive list of all functions, responsibilities, skills and abilities.

What does a Customer Relations Officer do?

Responsibilities:

• Build and maintaining profitable relationships with key customers.
• Oversee the relationship with customers handled by your team.
• Resolve customer complaints quickly and efficiently.
• Keep customers updated on the latest products in order to increase sales.
• Expand the customer base by upselling and cross-selling.
• Understand key customer individual needs and addressing these. Meet with managers in the organisation to plan strategically.
• Conduct business reviews using CRM programs.
• Know your competition and strategies accordingly.

Qualifications:

• A minimum of 3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• A bachelor’s degree in Administration or related field.

If you wish to use the content provided to make a functional job description, than you normally also need to includes relevant job details of the physical requirements, as well as certain movements that workers may encounter while on the job.This Customer Relations Job Description template is fully editable and printable and can be used in Google Docs, MS Word or Pages format. Get this downloadable file now and customize it according to your needs.