1. General Information
Bizzlibrary can not issue full refunds after product delivery or related services completion due to their digital nature. This policy clarifies refund cases and exceptional circumstances that make our product and services not eligible for a full or partial refund.
Making purchases on our websites, users automatically agree to this Refund Policy and consent to abide by all of its terms.
Reasons and causes for a Refund
The reasons that make Bizzlibrary honor customer refund requests are as follows.
2.1. Product Refunds
- Non-delivery of the digital product. Due to the email provider's mailing issues, users' mail server errors, or mail spam settings, they might not receive our delivery emails including the download link. In this case, we recommend contacting us for assistance. Users must send written claims for non-delivery to our Support Department at [email protected] within 14 (fourteen) days from the order date. Otherwise, we consider the product received and downloaded.
- Major defects. Although our review team thoroughly examines all digital products before publishing them, unexpected errors* may occur. Users should report such issues as content issues/bugs directly to [email protected] and clearly state which product/order it is related to. The author has to rectify the error** or defect within 5 (five) business days. Suppose a defect is verified and the product author fails to fix it within 5 (five) business days from the date of the initial complaint email. In that case, bizzlibrary.com will issue a full refund*** without any compensation or reimbursements.
*Please note that we do not bear responsibility and do not satisfy any refund/exchange requests based on our products' conflicts and incompatibility with any third-party software if users use plug-ins, add-ons, modules, scripts, extensions, etc., other than those specified as compatible in a product description. We do not guarantee that the digital products are fully compatible with any third-party programs and applications and do not support them in case of resulting issues.
**Please be advised that the product author can request temporary access to your computer to identify and fix the issue. Inability to provide such access on time may result in a delayed resolution of the case. Refusal to provide a sufficient level of access for troubleshooting and resolving an issue may lead to refund request refusal.
***Bizzlibrary.com retains the right to suggest possible refund alternatives to all users, e.g., product exchange, coupons, or store credit.
- Product not-as-described. Users should report such issues directly to the product author within 14 (fourteen) days from the purchase date. Users must provide clear evidence proving that the purchased item does not match its product description page. We do not honor complaints that are based merely on the customer’s false expectations or wishes.
2. How to Request a Refund?
Users can submit a refund request by sending an email to [email protected] This email should include the order number and the exact reason why you are requesting a refund
Bizzlibrary will examine the refund request within 7 (seven) working days after receiving the request and decide the outcome based on the information provided by the user. Users should supplement the initial claim with detailed and grounded reasons why they have applied for a refund, referring to this Refund Policy.
Before creating a refund request, users should make sure that it is in accordance with our Terms and Conditions.
For billing/invoice related questions, you can contact our billing department by following the instructions below:
Email: [email protected]