Quality Manual, Quality Standards, Document Samples and Guidelines

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When comparing something to other similar items, Quality refers to how good it is. To put it another way, the standard of excellence. It refers to a distinguishing characteristic or trait that an individual possesses when used to characterize them. In this way, the term can also be applied to objects. "Mary's greatest quality is her integrity," I will tell if I believe that is Mary's best attribute. We generally apply to people of high social status when we say "people of quality." However, today's use of the word in this sense is less frequent than in the past. It is a measure of excellence in business, especially manufacturing. It may also apply to a defect-free state in this sense.

What is Quality Management?

Quality differs depending on one's point of view, because one business or sector can have a different perspective on quality than another. A manufacturer's concept of quality, for example, can vary from the definition of quality used by a marketing team. This quality indicates that the product or service is valuable and useful to the consumer. As a result, a quality product is one that reliably proves useful. Customers are more likely to use a product or service that is of high quality, reliable, and effective if they feel secure doing so.

  • Requirements: Quality means that the products meet and exceed all requirements, standards and specifications. For example, certain industry products may need to meet specific standards and specifications for legal or medical reasons. Many companies also develop their own set of quality requirements that each product or service must meet before releasing it to the public.
  • Price: With this definition, quality is determined by how much customers will pay for the product. The higher the amount customers will pay, the higher the quality of the product.
  • Value: Quality products have a high value to the customer for their price. Companies may sell a product at a higher price if they have a product that’s better than their competitors’ offerings. For example, people may be more likely to purchase a cell phone that has a long battery life, even if it’s more expensive than a competing company’s cell phone with a shorter battery life.
  • Cost: This interpretation states that quality products cost more to make and distribute. Many products that last longer or excel in serving their function consist of high-quality material. Extensive planning and developing by experts ensure a better product, typically at a higher cost.

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  • How do you write a Quality Manual?

    Since quality is one of the most important differentiators of a product or service which defines a company, it's important to work with a Quality manual. This is a generic overview that summarizes the strategy of how your organization deals with quality and can be shared internally with the staff. Therefore, discuss with the stakeholders of your organization:

    • the mission of the organization;
    • the vision of the organization;
    • organization scope;
    • design;
    • development;
    • exclusions;
    • quality policy;
    • key objectives;
    • etc.

    The Quality Management Manual is not a static document, but it deserves to be frequently updated if the market or the environment requires the company to do so. Also, a quality manual is an important tool for organizations that are implementing an ISO Quality Management System, and therefore it outlines the intentions of your daily operations within your quality management system. It provides a clear understanding of your expectations for your team's performance and for the capacity and quality of your deliverables.

  • Question & Answers related to Quality Manual, Quality Standards, Document Samples and Guidelines

  • How to improve quality?

    If you’re part of a team tasked with improving the quality of a product or service, you could try following these steps:
    • Commit
    • Identify and correct issues
    • Invest
    • Organize and assess
    • Meet and discuss

    Why is quality important?

    Quality is vital to the success of a business. If a business can create and distribute high-quality goods and services, then it is more likely to be a successful enterprise. Here are some benefits of consistent quality:
    • Increase customer loyalty
    • Build a reputation
    • Lead the industry
    • Manage costs


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